Our goal is to provide you with all the necessary information so that your shopping experience is fast, secure, and hassle-free. If you do not find the answer you are looking for or need personalised assistance, we are here to help you. You can contact us through our contact page: Talk to us.
Delivery Policy
How are the products delivered?
At LMX-Digital we deliver our products in digital format, by email and/or through access to your account, after payment confirmation. We do not offer physical shipping.
When will I receive my product?
In most cases, delivery is made within a few minutes after payment confirmation. In some cases, it may vary due to payment verification or security validations.
How do I confirm my purchase?
After completing the payment, you will receive a confirmation email with the order details, product access (key/link/file, as applicable) and usage instructions. Make sure your email address is correct and accessible.
What should I do if I do not receive my product?
Check your spam/junk folder and confirm that the email provided during purchase is correct. If you cannot find the message, contact us at [email protected] so we can help you resolve it.
What should I do if there is a delay in delivery?
If there is a delay, contact us and we will check the order status. In some cases, delivery may be delayed due to payment verification or security validations. Our goal is to resolve it as soon as possible.
Who is responsible for the contact information?
It is the customer's responsibility to provide a valid and updated email address. If the email is incorrect or inaccessible, delivery may be affected.
Can I modify the delivery terms?
We may update our terms and policies when necessary. We recommend that you periodically review our policies published on the site.
Support and Contact
How can I contact the support team?
You can contact us by completing the form on our contact page: Talk to us or by sending an email to [email protected].
What are the support service hours?
Our service hours are Monday to Friday, from 9:00 to 18:00 (BRT).
How long does it take to receive a response?
Our usual response time is 24 to 48 hours (business days), depending on the volume of requests.
What information should I provide when contacting support?
To help us resolve your case faster, please provide:
- Full name and email used during purchase.
- Order number (if you have it).
- Purchased product.
- Detailed description of the problem.
- Screenshots or error messages (if applicable).
Can I get support for the installation and activation of my product?
Yes. We send instructions and guides, and also offer support to help you with installation, activation or product access.
What should I do if I do not receive a response from the support team?
Check your spam/junk folder. If you do not find our response, contact us again via the contact page or by email.
Where can I find our contact details?
You can find our contact details on our page: Talk to us and in the site footer.
Refund and Return Policy
What is the deadline to request a refund?
You can request a refund within 30 (thirty) days from the delivery of the digital product, according to our published policy.
What conditions apply for a refund?
For digital products, the refund depends on the product status and the reason for the request.
If there is a delivery problem, incorrect product or failure that we cannot resolve, we may approve the refund.
To know all the conditions, please consult the full policy.
What should I do if my product does not work as expected?
Contact us with details of the problem and error screenshots. We will try to resolve it through support and, if applicable, we may offer a replacement. If it is not possible to resolve it, we will evaluate the refund according to the policy.
How do I receive my refund?
Once approved, the refund is made to the same payment method used in the purchase.
The estimated timeframe is 5 to 10 business days, depending on the bank/payment provider.
What should I do if I do not receive my refund within the indicated timeframe?
First, check with your bank or payment provider. If the problem persists, contact us so we can assist you.
Where can I read the full policy?
You can consult the full policy here: Refund Policy.
Store
Do the prices include taxes?
The prices shown include applicable taxes when appropriate.
Your bank or payment provider may apply currency conversion fees or other charges depending on your country.
Where can I check the reviews of LMX-Digital?
You can check the reviews on an external review platform here: see reviews on Reviews.io.
How can I buy from LMX-Digital?
To buy from LMX-Digital, follow these steps:
- Access the product you want to buy.
- Click on "Add to cart".
- Complete your contact information and payment.
After completing these steps, you will receive your purchase at the provided email and/or be able to access it from your account, depending on the product.